U.S. Embassy Canada
U.S. Embassy Canada
Attorneys May Not Participate

Effective May 1, 2008, attorneys may no longer accompany their clients in visa waiting rooms or at visa interviews.

Effective Immediately
All consular posts must electronically confirm all Non-Immigrant Visa petitions petitions prior to visa issuance.

This will affect applicants for H, L, O and P visas. This process may take an additional 2 to 3 workdays, creating a minimum 4 workday turnaround for such applicants. This confirmation is beyond our control and cannot be waived. Any petition based, otherwise qualified NIV applicant should be prepared to wait 4 workdays in Canada to receive his or her visaed passport.

We are looking at ways to reduce the expected 4 workday turnaround. U.S. based non-immigrant visa applicants seeking to apply for an NIV are strongly advised to consider applying in their home country.

General Information

If you are a temporary visitor to Canada or are currently working, studying, or visiting the U.S., you must obtain an appointment to apply for a visa.

The fee for using this service is CA$8.75 payable by one of the following credit cards:

  • VISA
  • MasterCard
  • American Express

If you find that there are no appointment time slots currently available, please keep trying. New slots become available at random intervals throughout each day. (In the past, new time slots became available first thing in the morning but this is no longer the case.) See also below: Emergency Visa Scheduling

Schedule Appointments by Telephone

If you prefer to make an appointment by telephone you must call a user-pays phone service. This service is operated by the Visa Information Services Centre, a private Toronto-based contractor that handles the Consulate Generals' appointment system.

For general information on how to obtain visas to visit, work, study or live in the United States, please call one of the appropriate Visa Information Services Centre numbers below:

Phone Number

Type of Call

Charge per Minute

1-900-656-2222
Call from U.S.

Recorded Information. No operator.

Visa Information through an automated system.

Calls from the U.S.

US $0.90

per minute


1-900-451-6330
Call from Canada

Recorded Information. No operator.

Visa Information through an automated system.

Calls from Canada

CA $0.69

per minute


1-888-840-0032
Call from Canada Call from U.S.

Visa Appointment Reservation System by credit card
Costs charged to credit card instead of phone bill
Live Operator / Calls from Canada & U.S.

CA $0.19 *IVR
CA $1.59
per minute


1-900-443-3131
Call from U.S.

Live Operator
Calls from the U.S.

US $1.89 per minute


1-900-451-2778
Call from Canada

Live Operator
Calls from Canada

CA $1.89 per minute


1-800-714-7586
Call from Canada Call from U.S.

Message service only
Customer service inquiries
- or clarification on a 900 number
- or billing inquiries on 900 number charges

Toll Free


1-888-611-6676
Call from Canada Call from U.S.

Appointment Cancellations

Toll Free


1-800-283-4356
Call from Canada  Call from U.S.

Information only
Lists all telephone numbers associated
with the NVARS program

Toll Free


Book online  Book online

Web site
Online appointment bookings service
www.nvars.com

CA $8.75
each booking

* IVR (Interactive Voice Response) is Recorded Information. This line offers the caller both the option to listen to recorded information as well as speak to a live agent, whereas the 900 lines are split into two separate lines.

Note: Many office phones and all pay phones are set to block calls to 900 numbers. If the 900 telephone service is not available from your area, please contact: 1-888-840-0032 from Canada and the U.S. You will be asked to provide your credit card number. Or call toll free 1-800-283-4356 for a list of all 1-900 and 1-800 visa information lines.

The per-minute charge applies as soon as your call is connected to the call-center system. Depending on the volume of calls, you may have to wait for connection to an actual operator. We recommend that you avoid peak periods to minimize waiting time. Callers wishing to dispute charges for using this service should telephone 1-800-714-7586.

Call the appropriate telephone number and use the Visa Information Services Centre's automated appointment system. The system assigns a reference number - please write it down - which is used in all future transactions regarding the appointment. You will be offered appointments no sooner than 2 weeks in the future. Follow the instructions on the automated menu to make an appointment at the desired date and time.

In the event you lose or misplace your reference number, please call one of the numbers answered by a Live Operator and the representative will be able to assist you.

This service will provide information on the following topics:
Payment of the Visa Application Fee

All U.S. Consulates in Canada require that visa fee payments be deposited to any branch of Scotia Bank in advance of the appointment. Bring two copies of your stamped deposit slip - the bank will retain the third copy. Detailed instructions appear on the page for each of the U.S. Consulates.

Information About Different Types of U.S. Visas

Use the link below to find a list of categories of non-immigrant visas, and the documents required for each.

Possible Delays in Visa Issuance

Special Notice: In the wake of the September 11 terrorist attacks against New York, Washington, D.C. and Pennsylvania, temporary special processing requirements have been imposed on non-immigrant visa applicants. These requirements may lead to a delay of as much as 60 days in visa issuance.

All visa applicants should apply well in advance of anticipated travel to the U.S. to avoid any inconvenience as a result of the special processing requirements.

More information is available at the page linked below.

Visa Forms

The form(s) you require may be downloaded from the U.S. Citizenship and Immigration Services web site.

You must have installed Adobe Acrobat, a free download, in order to view and print these forms.

Form DS-156, linked below, is the most commonly-used form.

In addition, form DS-157 is required of all male visa applicants aged 16 to 45, and all adult applicants from Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria. All persons applying for any visa at the US Consulate General in Toronto must complete this form.

All applicants for Student or Exchange Visitor Visas (F, J or M) must complete form DS-158, linked below.

Please do not call the Consulate directly. Operators at the Visa Information Services Centre can give you information about the application procedures and fees. This appointment system makes it possible for potential applicants to get more comprehensive information ahead of a scheduled interview and more efficient service upon their arrival at the Consulate General.

Vancouver Olympic Games

Travelers from around the world will come to Vancouver in 2010 to attend the Olympic Games. Flights into and out of Canada often involve transiting the United States. Others will plan to also visit the U.S. during the course of the Olympics. It is important to understand that travelers from most countries will require a U.S. visa to enter the United States - even in many cases where they do not require a visa to enter Canada. See the page linked below for more information.

Emergency and Expedited Visa Appointments

If you are in need of an emergency or an expedited visa appointment, use the following link for instructions.

Consular Security

Please review the Security procedures in advance of your appointment. These concern what items you may bring along with you to your appointment, and also which persons may accompany you.

U.S. Entry and Exit

The U.S. has implemented new entry and exit procedures including the fingerprinting of travelers with U.S. visas.

Transit Without Visa

The U.S. has suspended its policy of allowing travelers to pass through U.S. airports without a visa.

Travelers who qualify under the Visa Waiver Program, and Canadian citizens, remain unaffected.

Phone numbers

U.S. Embassy information lines:

1-888-840-0032 from either the U.S. or Canada - you will be asked to provide your credit card number. CA$1.59/minute

Links related to this page

A comprehensive list of visa categories and the required documentation for each.

An explanation of possible visa processing delays.

Visa forms and fees.

Adobe Acrobat Reader: a free program you will need in order to access most of these forms.

NVARS.com is a web site where you can go to schedule your visa appointment online.

Frequently asked Question

Did your passport expire long before your U.S. visa? It is very common to travel with two passports: a current one and one with the valid visa.

Frequently Asked Question

Prefer not to return to your home country for a visa? Your chances of success are greater at home but you are always free to apply from Canada.

Frequently Asked Question

Did you lose the reference number associated with your visa appointment? Please phone the Visa Information Services Centre and they can look it up for you.

Frequently Asked Questions

Are you a Landed Immigrant in Canada planning a visit to the United States? Owing to recent changes in U.S. policy you may now require both a valid passport and a non-immigrant visa.

However, you may still qualify to travel to the U.S. without a visa under the Visa Waiver Program.

Vancouver Olympics

Are you planning to attend the Olympic Games and ALSO plannning to enter the USA? Travelers from most countries will require a U.S. visa.

Flight Cancellation or Weather-Related problems

If an applicant is unable to make their visa appointment due to Flight Cancellations or other weather-related problems, there is no need to reschedule the appointment.

Just appear at the office where the original interview was scheduled on the next visa processing day or as soon as new travel arrangements can be made.

The applicant should be prepared to explain and verify the reason for the delay.

Bird Flu

Here are some links for more information about Avian Influenza.

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